FAQ

Full support path (ticket form + email): /support. Pricing: /pricing.

What stays free on Community vs what needs Pro?

Community covers basic health and confirmed switchover for ≤3 clusters (Direct + SSH). Pro unlocks unlimited clusters, Kubernetes, full ops, alerts, longer retention, and AI playbooks. We do not dark-pattern Community into a countdown.

How do I Buy Pro or activate a license?

Prefer Buy Pro inside Concord (Settings → License) so the install_id binds correctly. Web /pricing checkout also issues a signed license for the app. Partners may receive an activation key or offline SignedLicense JSON.

Does Concord work air-gapped / offline?

Yes for day-2 ops: the desktop is local-first. Licenses can be pasted as SignedLicense (Partners / invoice path). Online sync has a 14-day grace after expiry when the last sync was recent.

What analytics do you collect?

Two contours: web events only after cookie consent; product usage only after in-app opt-in. No DSNs or hostnames in flushes. See Privacy on the site.

What are the macOS requirements?

Notarized DMG for macOS 13+. First 15 minutes: install → Welcome wizard → Test → Save → Overview. Validate against a non-production REST endpoint before production mutate.

How do I get support?

Use the /support form, in-app Feedback, or email [email protected]. Soft G1 SLA: first response within two business days (solo ops). Include a redacted fingerprint / install id — never paste secrets.

Is Kubernetes discovery a Pro feature?

Yes. Community uses Direct and SSH. Hitting the K8s path shows a Buy Pro CTA in Settings → License (and on the site pricing page).